Shipments Policy:

Tiles and Tools guarantees to offer you the best shopping experience. We promise you that all the safety measures are considered so that your package reaches you on time.
Payment must be processed before we can ship your products or items , Please feel free to visit our store after you have contacted our customer service for your desired items to prepare them for you , so that you can check out and fill in your details and we will begin shipping your products or items to your desired location.
Our working days are from Sunday to Thursday from 9:00 to 6:00 , You may expect to receive your order within 4-8 business days from the date of shipment , If your order does not arrive within the specified delivery timeframe please let us know.
We are Unable to process online payments at this time , so we invite you to visit our store located in: 
23rd street - building no. 10 - 1st floor Maadi, Cairo, Egypt 


Also We're happy to deliver all or part of your order to addresses other than your own,and during the checkout process you'll be given the option to tell us where you want to send the items in your basket. (Opting for multiple delivery addresses will incur additional delivery charges.)

Return Policy:

If you received a defective product or not to your reasonable satisfaction,please contact us within 30 days of the original order with the name of the product and the issue(s) relating to the product and we will promptly send out a new one with our apologies.
All returned items must be in new condition with original packaging and paper work; otherwise, returned items will have additional charges. 

Thank you for shopping on, your satisfaction is our aim. If you have any concerns with the above, please contact us at or call us at +20227510625 - +201097771669